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FAQ

  • Is there a minimum stay for the Villas? - NO, we do not have a minimum stay at any of our Villas, however for stays of 5 days or less, we only offer 1 x airport service (pick up or drop off) 6 days or more qualify for both pick up and drop to the Airport.
  • How do we find the Villa? - If you are arriving at the Airport, we will have a driver meet you at the arrivals area located just outside the terminal, they will be holding a sign that says "Hidden Garden Villa's" and your last name, we will then take you to your Villa. If you are already in Bali, we can arrange transport or have one of our team speak directly to your driver to guide them to our location, we are very easy to find.
  • Can we have a later check out time? - YES, if we do not have another guest that has booked the same day of arrival, we can organise a later check out of 6pm, this is normally charged at 50% of the nightly rate. (subject to availability)
  • Can we add extra people or beds? - Yes, each Villa is subject to a maximum number of guests, however we can organise Rollaway beds if space permits, please just ask at time of booking.
  • How secure is my stay at the Villa? - We provide you with 24/7 Security, with a uniformed security guard out the front of each Villa, ready to great you with a Balinese smile, they are able to assist if the need arises, we also provide safety deposit boxes in all Bedrooms. We boast a very secure history over the last 20 years. Like every tourist location, you still need to take caution when staying in Bali and we highly recommend you have have travel insurance before coming, however, rest assured this is a great location and neighbourhood.
  • Can we have a celebration or Party at the Villa? - Yes, we can also help you arrange this including catering through our Warung Bule, including Babi Guling (Suckling Pig) depending on the size of the event, we can also set up seating through the Warung and into the Gang, We love special celebrations. please just ask. We do expect that your event and guests are very respectful of our other guests staying in the Villas, as well as our fantastic neighbours and locals.
  • Are there any extra fee's during our stay? - NO, the price quoted includes everything within the Villa, with full access to all rooms, bedrooms and facilities. A Large TV in the living area including 60+ Channel cable TV, the kitchen and all plates/utensils if needed. We do however offer additional services listed on our services tab that will incur an additional fee.
  • Do you offer a mini bar service? - Yes, when you arrive our FULL SIZED fridge will be stocked with a range of your favourite soft drinks, Bintang and waters, there will be a small charge for these items, but please note, these are priced at a very reasonable rate, not over inflated Hotel prices, why not let our staff restock this each day so you don't have to lug heavy soft drinks from the supermarket. If you require more of any particular item, please let us know so we can stock the fridge up on your favourites.
  • One of our guest has severe allergies or food intolerances - We can cater for food intolerances and allergies in our Warung, please just speak with the staff and we can make sure your stay with is is safe, here is a written guide/card that will translate most of the common food allergies, Food allergy card we recommend you fill this out and keep this card with you and you can show this each time you eat out to make sure the local restaurants understand your dietary requirements.
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  • What is the best way to exchange money and use credit cards in Bali? - Bali is still predominantly a cash society, the local currency is Rupiah and there high currency values can often be confusing to some travellers. Credit cards are mainly available in department stores, large supermarkets and some of the bigger restaurants, fees may vary depending on what type of card you use, for example, if you use an Australian credit card, you are likely to incur more fees to use the card and your bank will generally charge you international conversion fees, this can become vary costly at the end of your holiday. we recommend international travel cards like Wise, as well as a mix of cash that you can exchange while in Bali.
  • What is the safest way to exchange cash for local currency? - I am all sure you have seen the You Tube video's or Facebook posts about dishonest money exchanges in Bali, unfortunately this does happen but there are a few easy steps to make sure you are not a willing participant in a Bali "magic show" where you watch your money disappear right before your eyes.
    • Only use registered Banks to exchange money, like BCA, Lippo, Madira etc, these are well signed and will often ask to view your passport for verification and will issue you an official receipt.
    • We can arrange a money changer for you, done directly in your Villa or in our Villa Managers office.
    • Make sure the exchange rate is not "too good to believe" or much higher than others in the area, you will certainly get a free magic trick.
    • Does the rate end in odd numbers? (example 10199) rather than an even number like 10200, this is done to confuse tourist in the amount they are receiving, so the amount on the calculator is many digits long, you will certainly be short changed or given the incorrect amount.
    • just be very cautious and use common sense, if you feel you have been a victim while changing money, please let us know immediately, we cant promise anything be we can advocate on your behalf.
  • What power supply is used in Bali? - Bali uses the same "round 2 pin plug" used in most Asian countries, conversion plugs are recommended to bring for your stay. PLEASE NOTE- we understand we are in the digital age and rely heavily on power and chargers, we will supply an Australian power board in every Bedroom and the main living area so you don't have to go out and buy a heap of conversion plugs (we do recommend you have a couple for emergencies or to use if your whole stay is not with us) so you can make sure all of the Australian mobile and tablet chargers will work when you are with us.
  • Buying food and alcohol in Bali - Food is generally much cheaper in Bali, especially anything locally produced. however there are some exception, especially when it comes to dairy, this is hard to find and very expensive to buy, things like Baby Formula, full cream milk, yoghurts, cheeses etc, these are all more expensive than in Australia, please consider bringing some of these with you. Locally produced alcohol is very cheap, like Bintang beer or Smirnoff pre mixed drinks, full spirits that you often purchase in Australia are all imported and are subject to a 50% import tax, especially bottled spirits, we highly recommend you bring a supply from home or the Duty free shop prior to arrival. Bali allows 1lt of alcohol per adult person to be brought in to the country. 
  • Smoking or Vaping - Although smoking or Vaping is still widely accepted in Bali, we DO NOT allow either inside of our Villas, including all bedrooms and living area's. If this happens, you may be subject to an additional cleaning fee. Ashtrays are available outside of the Villa and we encourage all guests to use them.